One would think in this day and age, that people would know how to use a phone, right? Often we are still mistreated on the phone because people think if we can’t see them they can just behave in any manner. Here are some tips to being for Telephone Professionalism:
1. Cut the small talk. It wastes everyone’s time.
2. Plan the call for ease of conversation and focus.
3. Come to a prompt close once business has been completed.
4. Cut off long winded callers by interrupting them while gently guiding them back to the subject.
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